You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For any merchandise or apparel returns, simply send our team an email with your order details and a short description on why you'd like to return the item and we'll have a paid shipping label created for you.
Once the return has arrived to our fulfillment center, we'll then submit your refund in full and send you a notification confirming your refund.
We are always looking for ways to improve!